Full payment for all orders must
be received before any order will be shipped. You will receive
an email confirming acceptance of your order. The order will
be placed on hold until payment is received. Once we have
received your order we will send an email confirmation to your
account. At this point, If you are paying by check or money
order, please make it out to Irie Star, and send it
PayPal will allow you to use a credit
card to make your payment (required before work begins on your
order). To find out more how PayPal works follow this
4. Credit Card - We accept credit cards
directly through our secure shopping cart system. Simply
place your order as usual and select the Credit Card payment
option when prompted. Your card will be verified for funds
availability and then fully charged for your order total only
after your order is ready to ship.
Our goal is to fit each client with
the right products suited to their skin and preferences. We
provide extensive information on our website, through our Amazon
reviews, blog reviews, as well as personal email consultations to
help clients decide what items to try from our line.
Trial/Travel sets are also available to provide the chance to sample
many of our products for a low cost. We realize that despite
these options that not every product is perfect for every client or
that order errors can occur.
We want you to be completely
satisfied with your purchase. If there is a problem with the quality of
your order or if it is not correct contact us to describe the
problem and reach agreement on any return, credit, or additional
changes. No goods will be accepted for return without prior
authorization. Send all emails related to returns, damages,
defects, and problems to
email@example.com . We will respond to your request
and determine the best way to solve the problem.
All Blissoma skin and body
products purchased directly on Iriestar.com other than Trial/Travel
Skincare Sets may be returned for up to 30 days from date of initial
purchase for credit or refund. Please save the original
packaging and product as you may be required to ship it back to us
for your credit or refund. Any credit or refund issued beyond
the original 30 days will be done solely at our discretion.
For purchases made on Amazon and
other online retailers the return policy of the original retail
purchase site/seller will apply. Please refer to the
retail site where you made your purchase in order to determine
We apologize but we are unable to
provide refunds, credits, or exchanges directly when products are
purchased through one of our retailers. The return policy
of the retailer applies. Please refer to the retailer with
whom you made your initial purchase. Any returns must go
Should you purchase an item with a
defect from a retailer you may report the defect directly to us if
you wish for quality control purposes. We will determine what
we are able to do to help, if anything, depending on the
circumstances. We may still refer you back to the original
retailer to make your defect based return. To receive a direct
exchange on defective items purchased through our retailers you will
be required to present us a copy of your initial sales receipt as
your proof of purchase. Defect based exchanges that we choose
to serve directly will be for exchange on the same product only, no
substitutions. This type of service will be provided at our
We appreciate your feedback and value
your comments, both critical and complimentary. Please do take
the time to tell us why you were not satisfied with our products.
This helps us improve. Issues especially relating to
ingredient sensitivities are particularly helpful for us to hear
about as they inform our decisions about ingredients in future
Returns on Blissoma Trial/Travel
Skincare Sets, soy candles or any
non skincare products purchased on Iriestar.com for reasons other than defective goods will be
allowed only for unused product in the original undamaged package.
Store credit must be used within 90 days of issuance
against standard store products available at that time.
Goods must be returned within two
weeks of return authorization.
For shipping times and choice of
carriers please read
All shipping charges are paid by the
buyer. Buyer will request the shipping
option (and estimated cost) at during checkout. Where
possible, all articles will be packaged for shipping as a single
unit. If extra packaging and shipping is required, you will be
notified of extra charges prior to shipment.
We always do our best to ship
promptly. All readymade items will be shipped within
approximately 2 to 3 days from the date the order is placed and
paid. If there is
any problem or change to the shipping time for your order we will
contact you as soon as possible. On overnight shipping we will
attempt to ship same day if possible however we do not guarantee it.
If you require special attention to the shipping of your order
please contact us to discuss options.
Should a package become lost or damaged
we will work with the shipping agency determine what happened and
the best solution. If our tracking confirms the shipment
(especially USPS) as being delivered to your location we recommend
checking with neighbors, your post office location, or postal
carrier as often the delivery slips are placed in the wrong box, or
sometimes not left at all. We see this happen sometimes where
the package may be waiting for you at your local post office branch,
apartment management office, or delivered to a neighbor who accepted
it for you. We do NOT recommend that you ship to a mailbox
area that is easily accessed by many neighbors or is open to anyone
off the street and has no place for packages, as this creates an
opportunity for theft or someone to mistakenly take your package.
Please ship to locations where your package will be held securely
until you retrieve it.