Order Policy

Full payment for all orders must be received before any order will be shipped. You will receive an email confirming acceptance of your order.  The order will be placed on hold until payment is received.  Once we have received your order we will send an email confirmation to your account. At this point,  If you are paying by check or money order, please make it out to Julie Longyear, and send it promptly.

For custom made clothing articles, a non-refundable deposit of at least half of your total bill will be required before we will begin work on your order.  Upon completion of your custom order you will be notified by email, and payment in full will be required before your order will be shipped.

We cannot begin production of your custom clothing product until we have detailed information on measurements.  Please complete the Measurements Form immediately after order and paying.

Payment Policies

Payments are accepted by:
1. Personal Check - Check must clear bank before work begins.
2. Money Order

Checks or money orders must be made payable to:

Julie Longyear

Please send checks to:

Irie Star Design Studios
7050 Mitchell
St. Louis, MO  631177

3. Credit Card using PayPal or a Direct PayPal account -  PayPal will allow processing of credit card payments or direct payment from your PayPal account to:

jlongyear@sbcglobal.net

 Return Policy

Selected standard items including aromatherapy products and premade clothing may be returned for store credit. If there is a problem with the quality of your order, or if it is not correct, you must contact Irie Star to describe the problem and reach agreement on any return, credit, or additional charges. No goods will be accepted for return without prior authorization by Irie Star.

Returns will be allowed only for unused product in the original undamaged package. Damaged articles or articles unsuitable for resale will not be credited. Store credit must be used within 30 days of issuance against standard store products available at that time.

For custom made articles including clothing, ceramics, and candles, returns will be accepted only for alterations or replacement due to quality defect. If there is a problem with the quality of your order, or if it is not correct you must contact Irie Star within seven days of receipt of your goods to describe the problem. At such time agreement must be reached on any alteration that shall be made to your order. No goods will be accepted for return or alteration without prior authorization by Irie Star.

Goods must be returned within two weeks of return authorization. Alterations will be made to your satisfaction. We do not offer refunds on any store product, so please shop carefully!

Shipping Policy

For shipping times and choice of carriers please read this.

All shipping charges are paid by the buyer.  Buyer will request the shipping option (and estimated cost) at during checkout.  Where possible, all articles will be packaged for shipping as a single unit.  If extra packaging and shipping is required, you will be notified of extra charges prior to shipment. 

We always do our best to ship promptly.  All readymade items will be shipped within approximately 2 to 3 days from the date the order is placed and paid.  This includes all aromatherapy products, gift sets, premade clothing and any other readymade items.  If there is any problem or change to the shipping time for your order we will contact you as soon as possible.  On overnight shipping we will attempt to ship same day if possible however we do not guarantee it.  If you require special attention to the shipping of your order please contact us to discuss options.

For custom-dyed hemp garments please allow at least 2 to 3 weeks for delivery.  For fully custom made clothing please allow approximately four to six weeks for delivery.  For rush orders, please contact Irie Star to discuss scheduling and extra charges.

Irie Star ships all packages with insurance.  Should a package become lost or damaged we will work with the shipping agency to receive appropriate compensation after the 30 day minimum wait period.  The buyer then will receive store credit for the amount of the original purchase. 

Should the buyer elect to ship without insurance Irie Star makes no guarantees on the safe delivery of the package.  Should loss or damage occur to any uninsured package there is no provision for the receipt of store credit on the lost or damaged items.