Store Policies


Order Policy

Full payment for all orders must be received before any order will be shipped. You will receive an email confirming acceptance of your order.  The order will be placed on hold until payment is received.  Once we have received your order we will send an email confirmation to your account. At this point,  If you are paying by check or money order, please make it out to Julie Longyear, and send it promptly.

Payment Policies

Payments are accepted by:
1. Personal Check - Check must clear bank before work begins.
2. Money Order

Checks or money orders must be made payable to:

Irie Star

Please send checks to:

Irie Star, LLC

1418 N Park Place

St. Louis, MO 63107

 

3. Credit Card using PayPal or a Direct PayPal account -  PayPal will allow processing of credit card payments or direct payment from your PayPal account to:

jlongyear@sbcglobal.net

PayPal will allow you to use a credit card to make your deposit(required before work begins on your order) and to pay off your final balance. To find out more how PayPal works follow this link

 

4. Credit Card - We now accept credit cards directly through our secure shopping cart system.  Simply place your order as usual and select the Credit Card payment option when prompted.  Your card will be verified for funds availability and then fully charged for your order total only after your order is ready to ship.

 Return Policy

We want you to be completely satisfied with your purchase.  If there is a problem with the quality of your order, or if it is not correct, contact Irie Star to describe the problem and reach agreement on any return, credit, or additional charges. No goods will be accepted for return without prior authorization by Irie Star.

All Blissoma skin and body products may be returned for up to 30 days from date of initial purchase for credit or refund.  We appreciate your feedback and value your comments, both critical and complimentary.  Please do take the time to tell us why you were not satisfied with our products.  This helps us improve.

Returns on Blissoma candles or any non skincare products for reasons other than defective goods will be allowed only for unused product in the original undamaged package.  Store credit must be used within 30 days of issuance against standard store products available at that time.

Goods must be returned within two weeks of return authorization.

Shipping Policy

For shipping times and choice of carriers please read this.

All shipping charges are paid by the buyer.  Buyer will request the shipping option (and estimated cost) at during checkout.  Where possible, all articles will be packaged for shipping as a single unit.  If extra packaging and shipping is required, you will be notified of extra charges prior to shipment. 

We always do our best to ship promptly.  All readymade items will be shipped within approximately 2 to 3 days from the date the order is placed and paid.  If there is any problem or change to the shipping time for your order we will contact you as soon as possible.  On overnight shipping we will attempt to ship same day if possible however we do not guarantee it.  If you require special attention to the shipping of your order please contact us to discuss options.

Should a package become lost or damaged we will work with the shipping agency to receive appropriate compensation.  The buyer then will receive store credit for the amount of the original purchase.